W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9jewjlcm5ldgljc2vhcmnoig5ldy9qcgcvymfubmvylwrlzmf1bhqtbmv3lmpwzyjdxq

IT Telecommunications Specialist

IT Telecommunications Specialist

  • Location

    Los Angeles, United States

  • Sector:

    D/E/A/T

  • Job type:

    Permanent

  • Salary:

    60,000

  • Contact:

    Matt Hezlep

  • Contact email:

    mhezlep@cyberneticsearch.com

  • Job ref:

    57631

  • Published:

    6 months ago

  • Expiry date:

    2020-08-17

  • Consultant:

    #

Our Los Angeles based client is looking to add an IT Telecommunications specialist to their team.  This role is a contract to hire and we are only accepting US Citizen/Green Card candidates at this point in time as we can not provide sponsorship.

Overview:
Provide primary support for the Global Unified Communications Telephony platforms, mobile phones, and Contact Centers. Manage, monitor, troubleshoot, and resolves technical issues over the phone. 

Responsibility (Technical Support – 60%, Admin - 40%)

  • Provide primary telephony support for corporate telephony phone systems and basic support for Contact Center use and functionality
  • Respond promptly to customer support requests and issues.
  • Provide primary support to corporate mobile phones devices and users.
  • Create effective documentation/KB content for the UC/Telephony platforms
  • Must have excellent communication skills 
  • Assist in the User setup/administration/support for UC/CC systems as well as the configuration / testing deployment of SIP phones and the evaluation / selection / deployment and support of Headsets
  • Assist in the setup/maintenance of IVR/AA and other voice recordings.
  • Assist in the processing of invoices and payments of telecommunications bills.