eCommerce Software Quality Assurance Engineer

eCommerce Software Quality Assurance Engineer

  • Location

    Encinitas,, United States

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Matt Hezlep

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


Job Title: eCommerce Software Quality Assurance Engineer
Location: San Diego 
Compensation: Flexible
Permanent, Full-time, On-site

The e-commerce SQA engineer will be driving the strategy and execution across engineering tracks to consistently deliver high-quality software. This role requires continuous improvement and documentation of Software Quality Assurance processes and practices, assuring a high level of system readiness prior to the production of our Digital Customer Experience. This role works cross-functionally to develop and execute manual and automated tests to ensure all aspects of the sites and connects to many areas of the business including IT, Digital Marketing and Inventory/Planning. He/she will report to the Director of Web Development & Architecture and will work side by side with other Web Developers, Content Developers, and QA Engineering; he/she will be part of the full agile development lifecycle. He/she will work at a global level.

The e-commerce SQA engineer position is responsible for conducting tests before the release to ensure software runs smoothly (hence, creating a fantastic customer experience) and meets stakeholder requirements while maintaining the highest quality standards. He/she will collaborate with product owners and stakeholders, establish goals and set clear expectations, prioritize and bring a finished product across the finish line. He/she should have a strong sense of ownership and accountability with a commitment to delivering high-quality software that balances technical and business goals. Suitable candidates should have excellent written and verbal communication skills with an ability to communicate with a variety of audiences at all levels. Ability to work under pressure and troubleshoot is an essential part of this role and invigorates passion for aligning quality goals to business goals.


  • Perform analysis of business requirements for accuracy, completeness, ambiguity, testability and provide timely feedback to establish acceptance criteria in an agile methodology.
  • Partner with stakeholders, creative and development team to understand desired functionality for validating customer experience across browsers and operating systems.
  • Communicate with stakeholders for clarifications, approvals, priority, and scheduling for all defect remediation tasks.
  • Define the scope of testing, approach, risks, and assumptions to validate the solution is built as per specification.
  • Create and maintain QA schedule to track the progress of deliverables to as per deadlines.
  • Create project based well-structured test plans and test cases to cover a multitude of simple and complex scenarios.
  • Create and maintain regression testing plans and tools.
  • Conduct a black box, positive and negative scenarios to test a feature based on functional requirements.
  • Perform manual testing of all test cases and work towards automation.
  • Setup automated testing infrastructure and increase coverage of regression test cases iteratively.
  • Create test data for work within Salesforce Commerce Cloud Business Manager.
  • Identify and improve testing strategy to enhance the overall software quality efforts.
  • Establish continuous ADA compliance monitoring and sprint-based site regression.
  • Document and report defect systematically and manage defects through various stages of the development cycle.
  • Establish effective communication throughout all testing processes with key team members and tracks progress detailed reports.
  • Support maintenance and rollouts during extended hours when required.
  • Stay up-to-date with new testing tools and test strategies.
  • Partner with the technical architect to support building integration testing as part of CI/CD.
  • Coach development team and stakeholders in the SQA process and mentor best practices.


  • Web Dev team
  • Site Manager
  • Content Manager
  • IT Team
  • Creative Studio / UX resources
  • Digital and Email Marketing team


  • BA in IT Systems or similar industry certification
  • Hands-on experience with automated testing tools like Selenium or open-source toolset.
  • Basic knowledge of HTML/CSS/JS
  • Prefer to have a working knowledge of Salesforce Commerce Cloud Business Manager.
  • Have strong familiarity with web technologies, browsers, operating systems, and mobile devices and its limitations.
  • Knowledge of efficient methodologies for multi-device, multi-browser testing
  • Experience working in an Agile/Scrum development process.
  • Have strong experience with performance and load testing.
  • Understanding of all eCommerce functions including but not limited to:
    • Email integration
    • Payment systems
    • Google Analytics
    • A/B testing tool
    • Catalog, Content, Promotions, Checkout and Order flow
  • Understanding of Technical holiday readiness and peak period sales needs.
  • Have a keen eye for IT system process and the ability to mimic user flow and document processes with a clear explanation of details.
  • Attention to detail and accuracy for project execution and manage and prioritize against aggressive deadlines.
  • Experience with web-based PM tools such as Jira and Basecamp is a plus.
  • Have a strong knowledge of software QA methodologies, tools and processes.
  • Experience in writing clear, concise and comprehensive test plans, test cases, requirement traceability matrix, and test summary reports.