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Customer Success Manager - NYC

Customer Success Manager - NYC

  • Location

    New York City , United States

  • Sector:

    AI & Machine Learning

  • Job type:

    Permanent

  • Salary:

    Flexible

  • Contact:

    Matt Hezlep

  • Job ref:

    53717

  • Published:

    9 months ago

  • Expiry date:

    2020-06-18

One of my clients in the legal tech space is looking to build out their Customer Success Management Team in NYC. 

Responsibilities
- Act as the core point of contact and liaise between clients, sales, and technical teams
- Work with customers and sales teams to solve problems and resolve issues/queries quickly
- Monitor customer support channels and system monitoring 
- Respond to all customer queries and triage, or solve appropriately 
- Achieve and in-depth knowledge of all products 
- Provide direct updates on a daily basis to management

Candidate Requirements
- Bachelor's or Master's degree in a scientific, technical or engineering discipline, with a GPA of 3.0 or above 
- Excellent interpersonal and communication skills, both verbal and written
- Excellent customer facing skills
- Articulate and motivated self-starter with a problem-solving attitude
- Organised with excellent time management skills with an ability to prioritize effectively - Proven ability to work autonomously and in a team in an innovative fast-paced environment whilst delivering to deadlines
- Experience in customer-facing support is desirable, but not essential
- Practical experience with developing or supporting web-based applications and related technologies is also desirable, but not essential.